First (and probably the last time) I've been with esure. Would you like to add a photos or videos? Esure Car Insurance is an insurance company dedicated to providing excellent cover to drivers throughout South Africa. They cannot spot humour. The claim process was easy with an very calm, patient and helpful operative and they have not quibbled on any aspect of the claim. Best car insurance rate available at the time. Esure Car Insurance Overall Review. Sold my car last night so called esure… Sold my car last night so called esure to change over my insurance the cost more than doubled and the person on the other end of the phone was ignorant so I cancelled it and went to axa less than half the price of these clowns also I had to pay £156 to cancel I've been with the Co-op for a few years and they've always been really competitive and I think the customer service is great. 3.6. www.e sure.com. If your question doesn't match theirs, you can't ask it, absolutely pointless. Share. What do experts reviews say about Esure Car Insurance? We need your email address to verify that your review is genuine. The wording of the whole statement is vague and non-specific, "generally", "trend", "indicates", "an attempt"...Then we get to the clincher: obtaining a cheaper price is grounds for cancellation. Don't call any time after 7pm because they will keep you on hold, telling you via an automated voice recording how important your call is and how hard they are working to get to you. One of the top 10 car insurance companies in the UK, esure is a very popular car insurance brand BUT customer reviews have deteriorated in the past year. Very happy with full process. We really appreciate your wonderful review - thank you. Sent emails from logging onto account cant get anywhere or do anything. They cannot drive. Quotations should generally be input on the first attempt and any significant quote changes tend to follow a pattern which indicates an attempt of receiving a cheaper price. Sheilas’ Wheels home and car insurance is underwritten by esure Insurance Limited, registered in England and Wales number 3885534. Esure finally got me a car after the fifth hour sat at the garage. I've have full filled my contractual obligations with you, should you cancel my insurance and black list me plus charge me administration I'll sue you for breach of contract. esure car insurance review esure was founded in 2000 by Sir Peter Wood, who also launched Direct Line. our Solicitors to complete a further review of your case. Told call handler I could not pay as don't work anymore. only to cut you off sometime after 8.00pm when the call center closes...But just prior to cutting you off tell you to call in their office house 8.00am to 8.00pm.....Geeer. As a longstanding customer of Esure, I had my car insurance cancelled within days, with no explanation and no response to enquiries. 1 hour completely wasted. She came back to inform me that my policy was being cancelled and I'd … It generally comes down to price and package, Esure came up best in that area for me but I'm different from you. A: Yes, a man can buy car insurance from Sheilas’ Wheels. I tried a number of different addresses, curious to see which of my past homes gets a raw deal with car insurance and to see how much thought, or lack of it, is involved in pricing car insurance. We could not find many customer reviews from different websites for Esure car insurance. During a pandemic, when everyone's car usage and mileage has dropped, motor claims have decreased and people are struggling Esure thinks its fine to increase my annual insurance by nearly £300 . Help future customers by talking about customer service, price, delivery, returns & refunds. Then follows a call to their crazy poor automated phone system and a long drawn out process To change car and driver. See business transparency ... A car insurance renewal, the comparison site price was much cheaper with the same insurer, and was told that I should have phoned with the cheaper price rather than complete on line. Let our expert ratings help you quickly find out what the quality of your car insurance policy is. Never mind that this phrase doesn't make sense - the customer doesn't input quotations; the customer enters data which serves to get a quotation from an algorithm-driven computer system - it doesn't carry any whiff of reasonability about it, nor is it stated anywhere as a pre-requisite for obtaining a quote or accepting it. I decided to go with esure. Car insurance reviews. Esure popped up as my cheapest car insurer on compare the market. I will never be insured by them again. All the documents are easily available in my account on the Esure website. ⭐⭐⭐⭐⭐ Useful. Esure, I am very satisfied with the way this site operates and it is so easy to use. No need to send in proof of no claims as this was all done on my behalf by esure. There are 986 customers that Esure, rating them as good. Esure’s Electric car insurance will offer you a range of unique benefits in addition to the standard car cover. esure Reviews 9,202 • Average . So I then had to go through the worst automated system again to speak to a lady who was much quicker. The car insurance covers provided by Esure apart from the comprehensive cover do not seem to cover a lot so this is an indication that the comprehensive cover is the one to go for. However, on TrustPilot, Esure car insurance has an average score of 1 out of 10, based on 215 reviews. esure Group plc also includes insurance brands Sheilas' Wheels and First Alternative, and esure's policy is underwritten by esure Insurance Services Ltd. Some of the esure Car Insurance reviews below also praise such things as the level of cover offered and how helpful their staff are, with feedback including “really helpful” and “fair price for good cover”. They do not possess the ability to discern, to appreciate nuance, to spot subtlety or diverge from a pre-programmed pathway. Absolute shambles of a business. It began trading on the London Stock Exchange in 2013 as esureGroup plc. esure car insurance customer reviews On customer review platform Trustpilot, esure has 3.6 out of 5 stars and a rating of “Average”, based on more than 9,200 reviews. Looking for car insurance and Esure offered a really competetive price with a decent basket of inclusions so was happy to buy but didnt want the auto renewal which is the non negotiable default opition when purchasing online.So once I had purchased I called the company to request they remove that from my policy. In fact, many men are … I would recommend this to any friend and anybody. No decency to call me back. I cancelled my car insurance renewal with esure 6 days prior to the automatic renewal date,I rang them and told them that I had got a better deal with another insurance company,I checked my bank statement today and to my horror esure had automatically taken £266 from account when I spoke to esure they stated that they had a record of my phone call but the call taker I spoke to had failed to note that I would not be renewing … Leave this blank if you'd like to publish your review anonymously. I will definitely recommend. Our opinion on Esure car insurance policy. No one has the wit to look into it.I had some fun when searching for my car insurance with esure, given that during lockdown there was literally nothing else to do. They also banned me from their sister companies: Sheila's Wheels and First Alternative Car Insurance. What a fantastic service. It's amazing. How much thought, or decent programming, went into that premium?I also had to leave the screen several times to deal with various other things that were going on, and coming back, would find I had been timed out and had to start again.Eventually, I took out my insurance, using my address (that had been used for nearly 10 years with Esure - i.e., I wasn't new to their system) and insured my car.Rather surprisingly, it was cancelled within a few days. Thanks for considering a great customer like me. Under what circumstances is it ok to, or not? From the start of requesting a quote to the payment process went extremely smoothly and was a considerable amount cheaper than my previous insurer.A very happy customer who does not hesitate to recommend Esure. Electric Car Insurance. Called esure to change my address on my car insurance policy which I'd paid for the year to 19/12/20. On 08/04 got charged again for the full month, insurance stays suspended for the hall month. The attitude of the staff I spoke to at esure, in particular a guy called Danny was awful. FRAUD! From £600 a year to £900 . Thanks, We are delighted you are happy with the service :). I wasn't aware there was a law, rule or requirement that backs up their claim that "Quotations should generally be input on the first attempt". Hahaha Greedy aren't ya? Really easy to use website, quick and no waiting very good service that is why I am a returning customer, Discovered Esure on a comparable website and the findings were user friendly, easy to follow and very explanatory *****. First-Class Service from Kaylee, who was empowered to revise my Renewal effectively, and reduce the premium :). The difficulties you face, with "cancelled insurance" on your record, are hard to overstate. It's as if these companies can't bear the fact that they might not be ripping off yet another customer.I wrote to them and explained we had been having some fun with the quote, and that I had been timed out several times. You've already flagged this Reply from esure. Based on that conversation, they would then review any evidence available (police reports/witness statements/location etc) to enable them to reassess the prospects of the case. Also why they are not better rated by Which? With esure Car Insurance, customers will get comprehensive cover rated 5 Stars by Defaqto at affordable prices. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). I argued the point over the phone but they still continued to mug me. During a pandemic, when everyone's car usage and mileage has dropped, motor claims have decreased and people are struggling Esure thinks its fine to increase my annual insurance by nearly £300 . esure Car Insurance Reviews If you are the proud owner of an electric car you will need specific car insurance. Read D.smith911's review of the Esure Car Insurance, 3 of 312 Esure Car Insurance reviews, & compare with other Car Insurance at Review Centre This would involve a further conversation with you and our Solicitors to discuss the accident circumstances. Please note that we may share your email with the company to verify your order. Cancelled my policy after 2 weeks. The worst customer service, i went on live chat to cancel my insurance due to not using the car anymore on 07/04, they advised to suspend for the following month, agreed. I took out extremely good value car insurance for the first time with esure on 1 March and managed to write off my car last week. We're disappointed to hear that you feel this way, if you would like to discuss further please email your details and review to trustpilotfeedback@esure.com. Thank you for taking the time to review your experience with us. Interestingly, parking in a very expensive part of the City of London, in an underground garage with an armed guard (eg at my former regimental HQ) is still priced more highly than leaving it on the street in a Home County. My only concern Esure seemed to be so much better value than other similar insurers for I am wondering what the catch is! What I find really hard to understand, I wanted to stay with esure just wanted a quote on a new car. Independent financial researcher Defaqto has rated Esure's car insurance policy as 5 Star. Wouldn't hesitate to use again. I clicked on the link and checked out all the details were correct. When I complained about not getting my car seat replaced and I want to make a complaint "I have given you enough time. 68% of customers say they would recommend the service. Oh. What do customer reviews say about Esure Car Insurance? I've sent this EIGHT times and you have still have not updated your records, I'm now being threatened with a black mark against my credit history and Insurance being cancelled and an added charge £60 for administration.ESURE, I've emailed you 8 times and called you by phone (where you cut me off) your web chat is not fit for purpose. They have been superb throughout - really, really quick and efficient service - my replacement hire car was on my driveway within 2 hours and my poor wrecked car was collected within 48 hours of me notifying them of the incident. Out of 132 features in our database, our experts have selected the 47 most important ones. Our UK based call centres are full of friendly staff who provide great … 3,8 Safe overall rating for Esure car insurance Admiral is now one of the most famous UK’s car insurance companies with 4 million policies sold in 2018. The website process was extremely easy to navigate and use. The rise of the electric car is a sign of the times and popularity is only expected to increase each year. On similar platform, Reviews.io, the company has 3.7 out of 5 stars, based on more than 1,300 reviews. £36 to change an address? © 2021 Trustpilot, Inc. All rights reserved.